Delivery Charges

UK Free Of Charge Delivery

As part of our commitment to great value for money and accessible online shopping, we proud to be an advocate of free shipping for any dozen bottles anywhere in the UK (Including Northern Ireland). It is as simple as that just add 12 of your favourite wine to your cart or mix and match from across our selection. Where items are sold as a case of wine the individual bottles within the case will count towards your total.

Most Mainland UK deliveries are made via next working day service by Fedex, the exceptions to this are Northern Ireland and some parts of the Scottish Highlands & Islands which operate on a 2nd working day service. Once dispatched you will be emailed a tracking link so that you know your items are on their way.

The actual arrival time of your items will be determined by the lead time of the items you are purchasing as mentioned on the product item page. Due to the volume of items we sell we do work through a number of warehousing units across the UK as well as at our dispatch centre in Perth, Scotland. All items are processed through this dispatch centre to ensure that your wines are accurately checked, securely packaged and that we know we are delivering you what you have ordered. Again, once your order has been placed, we be in touch to advise you of an ETA for your order.

If you have any problems or questions please just Contact Us and we will be more than happy to help.

Unfortunately outside of this period we cannot guarantee the replacement of any wines found to be faulty. Where the wines have been correctly stored in a cool, dark environment laying flat on their side, a case by case assesment will be made for Corked Wines

Less than 12 bottles?

If you are looking for a smaller delivery then the following rates will apply:

Zone 1 (Mainland UK excl Highlands & Islands) - £7.00 + VAT
Zone 2 (Scottish Highlands) - £10.21 + VAT
Zone 3 (Northern Ireland & Islands) - £12 + VAT

International Delivery

International deliveries for all EU countries are now accepted online for all orders. To help with this process we have introduced a quick delivery Calculator to the basket section of the website as you check out. This outlines the total cost involved to ship your order to your destination country. We cannot outline this here as the charges are mostly based on weight but as an example most of Europe is accessible from under £18 (plus VAT) for up to 12 bottles. 

Outside of Europe we can still ship to most countries at a competitive shipping rate but there is a complex set of requirements that we need to check for you first.  Primarily you will be required to pay all duties and taxes to the courier on behalf of your government prior to receipt of your goods.  Exel Wines does not have control or the ability top calculate the cost of this for you.

 

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