01738 493535

Shipping & Returns

UK Free Delivery

As part of our commitment to great value for money and accessible online shopping, we are proud to be an advocate of free shipping for any order of £150 or over, anywhere in the UK (including Northern Ireland).

 

Order Less than £150?

If you are looking for a smaller order then the following rates will apply:

Zone 1 (Mainland UK excl Highlands & Islands) - £7.49 + VAT
Zone 2 (Scottish Highlands) - £10.21 + VAT
Zone 3 (Northern Ireland & Islands) - £12 + VAT

 

Delivery Time

Most mainland UK deliveries are made via next working day service (from dispatch) by Parcelforce (http://www.parcelforce.com). The exceptions to this are Northern Ireland and some parts of the Scottish Highlands & Islands which operate on a 2nd working day service. Once dispatched you will be emailed a tracking link so that you know your items are on their way.

The actual arrival time is determined by the lead time of the items you are purchasing as mentioned on the item page for each individual product. All items are processed through our dispatch centre in Perth, Scotland to ensure that your wines are accurately checked and securely packaged. Again, once your order has been placed, we will be in touch to advise you of the ETA of your order.

If you have any problems or questions please just Contact Us and we will be more than happy to assist.

 

International Delivery

International deliveries are now accepted online for all orders. To help with this process we have introduced a quick delivery Calculator to the basket section of the website as you check out. This outlines the total cost involved to ship your order to your destination country. While we cannot provide detailed prices here, delivery charges are usually based on weight, therefore as an example most of Europe is accessible from under £18 (plus VAT) for up to 12 bottles.

Please note that currently shipping to the USA & Canada is not available due to increased restrictions put in place in 2013 that has stopped us being able to serve these areas.

 

Return of Goods/Cancellation

Orders may be cancelled within 30 working days of receipt of goods with a written request to cancel being sent to us within this timeframe. Any cancelled order will be required to be returned to us by an insured and tracked service at your expense. We can happily organise this for you through our courier network and deduct the cost of this from your refund if you prefer. If goods are returned in an unacceptable or 'sold' condition then Exel Wines will take the necessary steps to recover any financial loss to the company. This does not affect your statutory rights. For further information please contact us on +44(0)1738 493535 or email: orders@exelwines.co.uk Unfortunately, outside this timeframe, we cannot guarantee the replacement of any wines found to be faulty.

Where the wines have been correctly stored in a cool, dark environment laying flat on their side, a case-by-case assessment will be made for corked wines.

 

Sale or Return

Sale or return is only available by prior arrangement and at the sole discretion of Exel Wines.