WHO WE ARE:
Exel Wines is the trading name for South Bistro (Scotland) Limited and we are the data controller for your Personal Data.
Exel Wines is committed to protecting any personal information that you may provide to us and we believe it is important that you know how we treat the information about you that we may receive from this website.
INFORMATION WE COLLECT
When you use the Exel Wines website we collect certain personally-identifiable information, this will depend on what part of the website you are using:
HOW DO WE USE THE INFORMATION WE COLLECT?
All the personal information that we collect will be stored on secure servers and treated as completely confidential. Your data is used for a variety of reasons such as:
LINKS TO OTHER WEBSITES
Our website may contain links to other websites or services that are not owned or controlled by Exel Wines, including links to websites of producers, affiliates and partners. This Policy only applies to information collected by our website. We have no control over these third-party websites, and your use of third party websites and features are subject to privacy policies posted on those websites. We are not responsible or liable for the privacy or business practices of any third-party websites linked to our website. Your use of third parties' websites linked to our website is at your own risk, so we encourage you to read the privacy policies of any linked third-party websites whenever you leave the Exel Wines website.
OUR APPROACH TO DATA SECURITY
Exel Wines always respect the privacy of our customers and is committed to complying with all laws relating to the protection of personal data. All the personal information that we collect will be stored on secure servers and treated as completely confidential.
To prevent unauthorised access to your data, we follow the appropriate security procedures in the storage and disclosure of personal information which you have given to us.
You can help preserve your privacy by ensuring that your password that you use to access password protect areas contains a mixture of lower and upper-case letters, along with numbers. You should never share your password with anyone else, and always log out of your account if you are using a public computer.
PAYMENT CARD INFORMATION
To make payments when purchasing Exel Wines products or Gift Cards, or other products or services, we may require credit or debit card account information. By submitting your credit or debit card account information through our website or in any other form of communication to us, to the extent permitted by applicable law, you expressly consent to the sharing of your information with third-party payment processors, and other third-party service providers (including, but not limited to, vendors who provide fraud detection services to us), and you further agree to the following terms.
When your credit or debit card account information is being transmitted to our website or through our website, it will be protected by cryptographic protocols. To be clear, Exel Wines does not itself store your credit or debit card account information, and we do not have direct control over or responsibility for your credit or debit card account information. We use third party payment processors that are the controllers of your credit card information. Our contracts with third parties that receive your credit or debit card account information require them to keep it secure and confidential.
Nonetheless, we cannot guarantee that transmissions of your credit or debit card account information or your other information will always be secure or that unauthorized third parties will never be able to defeat the security measures taken by Exel Wines or our third-party service providers. Except to the extent that liability cannot be excluded or limited due to applicable law, we assume no liability or responsibility for disclosure of your information due to errors in transmission, unauthorized third-party access, or other causes beyond our control. You play an important role in keeping your information secure. You should not share your user name, password, or other security information for your Exel Wines account with anyone. If we receive instructions using your user name and password, we will consider that you have authorized the instructions. If you have reason to believe that your interaction with us is no longer secure (e.g., if you feel that the security of any account you might have with us has been compromised), please contact us immediately.
By using the Exel Wines website you acknowledge and agree that:
How long do we retain your personal information?
Unless we advise otherwise, we will hold your personal information based on the following criteria:
Our data retention periods are in line with legal and regulatory requirements/guidance.
What are your rights under data protection laws?
All individuals have rights under the data protection laws, some of which do not apply in all cases. Should you wish to exercise these rights, we will explain after the point of contact on whether they can be used or not.
As an individual you have:
1) The right to be informed about the processing of your personal information
2) The right to have your personal information corrected if it is inaccurate
3) The right to have incomplete personal information completed
4) The right to object to processing of your personal information
5) The right to restrict processing of your personal information
6) The right to have your personal information erased (the “right to be forgotten”)
7) The right to request access to your personal information and to obtain information about how we process it
8) The right to move, copy or transfer your personal information. The right or Data portability is effective from May 2018
9) Rights in relation to automated decision making which has a legal effect or otherwise significantly affects you
You have the right to complain to the Information Commissioner’s Office which enforces data protection laws: https://ico.org.uk. You can contact us using the details below.
How do I get in contact if I have any questions?
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For fuller or more precise information on these cookies please contact us on email@example.com.
SUPPLIER & CONTRACTOR INFORMATION
Supplier information is held in two places with Exel Wines.
These databases are backed up daily, to a second server in our head office. This server is password protected and is only accessible to the IT administrator.
The following information is held about the company’s suppliers:
Default payment terms
Default tax scheme
Supplier information is manually entered into the order processing system when a new supplier is taken on by Exel Wines.
No information about suppliers is shared with anyone else.
No financial information is held on the company’s systems about suppliers. Payment is made to suppliers via direct debits which are held on our bank’s systems.
If at any point you believe the information we process on you is incorrect, you can request to see this information and have it corrected or deleted. If you wish to raise a complaint on how we have handled your personal data, you can contact us to have the matter investigated on firstname.lastname@example.org. If you are not satisfied with our response or believe we are processing your personal data not in accordance with the law you can raise a complaint to the Information Commissioner’s Office https://ico.org.uk/