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Shipping & Returns

UK Free Delivery

As part of our commitment to great value for money and accessible online shopping, we offer free shipping on all orders over £200 in Great Britain (England, Wales and Scotland but NOT Northern Ireland or the Channel Islands <please see below for these>).

Our 15-bottle cases may assist you.

If you are looking for a smaller order (in Great Britain), then a delivery charge of £9 + VAT (£10.80) applies.

Please note that, as of 1st November 2019, we now treat Northern Ireland and the Channel Islands differently to the rest of the GB, owing to a change in the shipping rates imposed by our carrier (Parcelforce). (We would, you understand, like to treat these areas equally, but the shipping rates they attract are now markedly higher and we are very much cost-reflective in our pricing at Exel).

Northern Ireland and the Channel Islands are, for the purposes of shipping, now treated as International Delivery and their shipping rates - and the discounts thereupon for larger orders - are stated below in the International Delivery section.

Collect from Perth shop

For local customers who prefer to order on-line but avoid shipping charges (where applicable), products can be held at our Perth shop for collection. This can be chosen at stage 3 of the checkout process (you currently need to enter a shipping address, which is not used - the website will soon no longer request this).

 

Delivery Time

The actual arrival time from order is determined by the lead time of the items you are purchasing: this is clearly shown on the product page for each individual product.

In order to offer the extensive range that we do, we only hold around 35% of our listed products in stock: these are offered as next-working-day delivery if ordered by noon. Other wines are ordered in to us, in direct response to your order, and the arrival time to us from the importer determines the lead time shown.

All items are processed through our dispatch centre in Perth, Scotland to ensure that your wines are accurately checked and securely packaged. Once your order has been placed, we will be in touch to advise you of the ETA of your order.

Most mainland UK deliveries are made within 48 hours (from dispatch) by Parcelforce (http://www.parcelforce.com). The exceptions to this are Northern Ireland and some parts of the Scottish Highlands & Islands where 72 hours may be required for delivery. As we despatch your order, you will be emailed a tracking link so that you know your items are on their way. If multiple orders have been joined together as one, you may receive multiple order confirmations.

If you have any problems or questions please contact us and we will be more than happy to assist.

 

International Delivery

International deliveries are now accepted online for all orders. Larger orders - above £250 - are subject to a reduced shipping rate.

The table below shows our standard shipping costs to EU and other European nations. The charges shown, country by country, are those for any order up to (and including) 15 standard bottles and below £250 in value, up to a total case maximum weight of 24 kg (which comfortably covers 15 standard bottles). We have excellent 15-bottle cases for such orders.

This cost structure entirely reflects the way that we are charged by our international carrier (we understand that a 6-bottle case might instinctively attract a cheaper carriage rate, but this is not how we are charged!)

Beyond a case weight of 24kg (eg magnums and particularly heavy bottles), extra charges may apply - we will contact you if so.

For all orders above £250 (including VAT where applicable), a reduction of £10 (also inc VAT) will be made on the standard shipping charge shown in the table below. For orders below £250, the full charge shown in the table will be applied.

For orders beyond 15 bottles, a second carton will be required, and the rate shown below is repeated. Clearly, the most cost-efficient rate is achieved for orders that are multiples of 15 bottles. Additional cases do not qualify for an additional £10 discount!

The prices shown in the table include UK VAT for the shipping, which is payable on all orders. Although UK VAT may be avoidable on the bottles (themselves) chosen for some non-EU orders, the shipping is a UK-based service, and VAT on this service is not avoidable. The one exception to this lies in orders to the Channel Islands, where VAT on the carriage is not payable.

A calculator will work out your shipping cost in the basket section of the website as you go through the checkout procedure. This will be in line with the table below and and the reductions/stipulations stated above, giving you a final shipping cost before you are asked to pay. If you find marked differences between your calculated shipping cost and the table, please contact us before payment.

Please note that shipping to the USA and Canada is alas not available due to increased restrictions put in place in 2013 that have prevented our being able to serve these areas.

Other countries not shown may also be possible: please contact us to discuss.

 

CountryShipping (£ sterling)
Channel Islands 16.67*
Northern Ireland 22.00
Austria 34.00
Belgium 18.00
Bulgaria 45.00
Croatia 45.00
Czech Republic 34.00
Denmark 18.00
Estonia 34.00
Finland 34.00
France 20.00
Germany 18.00
Gibraltar 75.00
Greece 54.00
Hungary 34.00
Italy 27.00
Latvia 34.00
Lithuania 34.00
Luxembourg 18.00
Malta 75.00
Monaco 20.00
Netherlands 16.50
Norway 28.33
Poland 34.00
Portugal 41.00
Republic of Ireland 22.00
Romania 45.00
San Marino 34.00
Slovakia (Slovak Republic) 34.00
Slovenia 34.00
Spain 36.00
Sweden 34.00
Switzerland 28.33
Turkey 45.00

* Channel Islands - this (£16.67) is the rate customers actually pay as VAT is not charged. This falls to £6.67 if an order of over £250 is placed.

 

Return of Goods/Cancellation

Orders may be cancelled within 30 working days of receipt of goods with a written request to cancel being sent to us within this timeframe. Any cancelled order will be required to be returned to us by an insured and tracked service at your expense. We can happily organise this for you through our courier network and deduct the cost of this from your refund if you prefer. If goods are returned in an unacceptable or 'sold' condition then Exel Wines will take the necessary steps to recover any financial loss to the company. This does not affect your statutory rights. For further information please contact us on +44(0)1738 493535 or email orders@exelwines.co.uk. Unfortunately, outside this timeframe, we cannot guarantee the replacement of any wines found to be faulty.

Where the wines have been correctly stored in a cool, dark environment laying flat on their side, a case-by-case assessment will be made for corked wines.

 

Sale or Return

Sale or return is only available by prior arrangement and at the sole discretion of Exel Wines.